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After we receive your booking enquiry, you get a detail offer about availability,
total costs and the cancellation policies for the requested period.
Given that you entered a valid email address, you will receive an answer within
a few hours. However, due to different time zones and weekends, this can be
delay by up to 24-48 hours in some cases.
If room is available and you wish to confirm, you might be ask to secure the
booking by a deposit within 2 days. Please note, that room availability
sometimes change daily, especially during peak seasons.
The deposit is usually between 10-30%. The balance to be paid either direct
at the hotel or 2 weeks before arrival. This depends on seasonal policies by
the hotels and all these details you will receive in our email response.
For any deposit, you will receive an electronic payment receipt. In case a
balance payment is requested 2 weeks before arrival, you will also receive
an exchange voucher to be shown when check-in.
For pick-up service request, please re-confirm flight details before arriving.
Never send credit card details by email or from unsecured websites ! Either use
our secure online payment
page or send credit card details by Fax.
If you have to cancel a reservation, please do it as early as possible by email
or Fax. Deposits are usually non-refundable unless other notice.
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